Refunds & cancellation

1. Credit packs

Paid plans are not on sale yet. This page sets out the terms that will apply to credit packs once they are, and that already apply to any pack bought before.

DittoPix is pay as you go: you buy a pack of credits and spend them on creations. Before you pay, we ask you to confirm that you want your credits added as soon as your payment goes through, and that credits you have already used cannot be refunded. We do not currently sell monthly plans; if we do, their terms will be published here before they go on sale.

2. Your right to cancel

You have the right to cancel a credit pack purchase within 14 days without giving any reason. The cancellation period ends 14 days after the day you bought the pack.

To cancel, tell us of your decision with a clear statement — for example an email to support@dittopix.ai with the subject “Cancel my credit pack”. You may use the model cancellation form below, but you do not have to. To meet the deadline it is enough to send your message before the 14 days are up.

What you get back. We refund what you paid for the credits you have not used, and nothing is charged for cancelling. Because you asked us to add your credits straight away, credits you used before cancelling are paid for and are not refunded. We pay the refund without undue delay and within 14 days of the day you tell us, using the same payment method you used, unless you expressly agree otherwise; you will not pay any fee for it.

3. When a render fails or something is faulty

If a render fails, the credits it was charged are returned to your balance automatically — you do not need to ask. That is our standard goodwill fix, and it does not replace your legal rights.

Under the Consumer Rights Act 2015, what you pay for must be of satisfactory quality, fit for purpose and as described. If it is not, you can ask us to put it right, and where that is not possible or does not work, you are entitled to a refund in money to your original payment method, paid within 14 days of us agreeing it is due. Email support@dittopix.ai with what went wrong.

4. Model cancellation form

Complete and return this form only if you wish to cancel the contract.

5. Complaints

If you are unhappy with how we handled a refund or anything else, email support@dittopix.ai with “Complaint” in the subject line. We acknowledge every complaint and reply with the outcome as quickly as we can. This does not affect your statutory rights.