Something not working, a question about credits, or a video that didn’t come out right? We’d rather hear about it than have you stuck.
We read every message and reply as quickly as we can — usually within one to two business days. If you’re signed in, the Ditto support button inside the app is the fastest route: it sends us your account details automatically, so there’s less back-and-forth.
Including these helps us fix it on the first reply: the email on your account, roughly when it happened, what you were making (Reel, Movie, YouTube Studio or Ad), and a link or share code for the video if you have one. If credits were taken for something that failed, say so — we’ll check the render and put them back where they’re owed.
DittoPix only allows people to use their own face. If your likeness has been used without your consent, report it at Report misuse of your likeness — we review every report and remove confirmed non-consensual content. For anything urgent, or any child-safety concern, email support@dittopix.ai directly and mark it urgent.
DittoPix (dittopix.ai) is operated by SVK Consultants Ltd, registered in England & Wales (Company No. 07950345). London, United Kingdom. DittoPix is an 18+ service.